Frequently asked questions
FAQ
What are the shipping options within the UK?
What are the shipping options within the UK?
Standard Shipping (2-3 working days): £6.50
Express Shipping (1-2 working days): £7.50
Do you ship to Europe?
Do you ship to Europe?
Yes, we do!
- Europe Tracked (5-10 working days): £17.00
- DHL Express (1-3 working days): £56
Do you ship to the US?
Do you ship to the US?
Yes, we ship to the US!
- USPS Tracked (5-7 working days): £18.82
- DHL Express (1-3 working days): £32
Do you ship worldwide?
Do you ship worldwide?
Yes, shipping costs for the rest of the world are calculated at checkout based on your location.
What if my package gets lost or damaged?
What if my package gets lost or damaged?
All packages are insured, but we are not responsible for lost or damaged items. If this happens, please get in touch with our customer service team at support@gwenivere-skin.com.
Will I have to pay customs fees?
Will I have to pay customs fees?
For international orders, customs fees may apply depending on your country. If customs fees are unpaid and the package is returned to us, you will be refunded minus the shipping cost, or it can be resent with an additional shipping fee.
What is your return policy?
What is your return policy?
All orders are final sale. We do not process any returns or exchanges. There are no refunds or cancellations once the order has been made, processed, or fulfilled. If you encounter any issues with your order, such as missing or incorrect items, please contact our customer service at support@gwenivere-skin.com.